Eligibility
- Request return/exchange upon receiving order.
- Items must be unused, unwashed, unaltered.
- Original condition with all tags and packaging intact.
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We value your satisfaction and aim to make your shopping experience smooth and trustworthy. If you're not completely happy, we're here to help.
"At ASTEERA, we strive for perfection, but we understand things happen. Our return process is designed to be as transparent as our delivery."
We offer size or color exchanges if the item is available in stock. Shipping costs are shared based on the reason for exchange.
Refunds are processed within 7 working days after inspection. Payment made via original method (bKash, Nagad, card, or bank).
Wrong/Defective: We pay all costs.
Personal Preference: You cover return shipping.
Follow these 3 simple steps to start your request.
Email or message our support team with your order number and reason for return.
Carefully pack the item and submit to our authorized messenger and courier partner.
Once we receive and verify the product, your refund or exchange will be processed.
For any issues, questions, or assistance, contact our dedicated support team via any of these channels.